Complaints Resolution

COMPLAINTS RESOLUTION PROCESS:

To better serve our members, we need to know if there are any concerns that require immediate attention.  In such cases, we encourage you to contact your branch and/or the branch manager to resolve the issue.  Where it may be necessary to take the next step (escalate your concern), please contact the Complaints Resolution Officer directly in writing by:


Email:                      cro@ukrainiancu.com
UCU Website:        www.ukrainiancu.com
Fax to:                      Complaints Resolution Officer at 416.922.5626

 

or at the following address:

Complaints Resolution Officer
Ukrainian Credit Union Limited
145 Evans Ave. Suite 300
Toronto, Ontario M8Z 5X8

Due to the highly sensitive nature of personal financial information, Ukrainian Credit Union is responsible for personal information under its control and shall protect the information in compliance with its Privacy Policy.
In the event Ukrainian Credit Union Limited has not resolved a complaint within a reasonable period of time, you may wish to contact the Financial Services Commission of Ontario by mail at:

The Financial Services Commission of Ontario & Licensing & Marketing Conduct Division
Credit Union and Caisses Populaires Complaint
5160 Yonge Street, 4th Floor, Box 85
Toronto, Ontario  M2N 6L9.

Ukrainian Credit Union is committed to resolving any member concerns cheerfully and as expediently as possible.