Member Services Representative (Full-Time)

Location: Ottawa, ON

Closing date: Friday, November 28, 2025 at 4:00 pm

Ukrainian Credit Union Limited (UCU) has a career opportunity for a full-time position as a Member Services Representative with our Ottawa branch. This is an onsite position.

About UCU

Ukrainian Credit Union Limited (UCU) is a Canadian financial institution providing a full range of products and services to our members. We are among one of the 25 largest credit unions in Canada and have 13 branch locations throughout Ontario. For more than 80 years, UCU has served its broader community by supporting the maintenance and growth of Ukrainian cultural, educational, and community life in Canada. Learn more at ukrainiancu.com.

Under the direction of the Branch Manager, the successful candidate will be responsible for providing a full range of services to our Members:

Provides assistance by listening to Members, identifying needs, and then providing appropriate financial services.

Process banking transactions such as deposits, withdrawals, bill payments, wire, foreign currency and/or other account requests.

Identifies opportunities for cross selling credit union products and services; provides knowledgeable product information to Members; and, when different skills/knowledge is required, refers Members to appropriate credit union employee for further Member care.

Embraces new technology when providing advice to enhance Member experience modelling our Service Anywhere and Service Commitments.

Contributes to the overall business objectives of the credit union by striving to reach branch and campaign targets; keeps up to date on target status.

Ensures cash drawer is accurate at all times and balanced at the end of each day.

Performs other duties as assigned by next level management as, and when, required.

Key Skills and Abilities

Aptitude for processing, transactional and administrative functions.

Energetic and outgoing personality, with excellent communication skills and a positive attitude.

Initiative and ability to identify opportunities for referrals to product (e.g. credit/investment) specialists.

Ability to contribute to achieving both the branches’ budgeted growth and their own individual assigned sales/referral targets.

Works with confidential and/or sensitive information and must maintain confidentiality at all times.

Fluent in English; and conversational in Ukrainian language.

Flexibility to travel to various credit union service locations within the province is required.

Available to work flexible hours, including occasional evenings and weekends as part of our community outreach.

Education

Post secondary degree/diploma.

We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

For consideration, please submit your cover letter and resume by email to Andrew Rozanec, Human Resources Manager, careers@ukrainiancu.com no later than 4:00 pm Friday, November 28, 2025.Please specify Ottawa branch in the subject line.

Although we appreciate all applicants, preferences will be given to candidates who most closely meet the qualifications, skills and competencies outlined above.