Member Service Representative (Part-Time)

Location: London Branch, 247 Adelaide St. S., London, ON N5Z 3K7

Closing date: Friday, May 23, 2025

About UCU

Ukrainian Credit Union Limited (UCU) is a Canadian financial institution providing a full range of products and services to our members. We are among one of the 25 largest credit unions in Canada and have 13 branch locations throughout Ontario. For more than 80 years, UCU has served its broader community by supporting the maintenance and growth of Ukrainian cultural, educational, and community life in Canada. Learn more at ukrainiancu.com
Ukrainian Credit Union Limited (UCU) has a career opportunity for a Member Services Representative working part-time 28-32 hours per week with our London, Ontario branch location.

Under the direction of the Branch Manager, the successful candidate will be responsible for providing a full range of services to our members:

Provides assistance by listening to Members, identifying needs, and then providing appropriate financial services

Process banking transactions such as deposits, withdrawals, bill payments, wire, foreign currency and/or other account requests

Identifies opportunities for cross selling credit union products and services; provides knowledgeable product information to Members; and, when different skills/knowledge is required, refers Members to appropriate credit union employee for further Member care.

Embraces new technology when providing advice to enhance Member experience modelling our Service Anywhere and Service Commitments

Contributes to the overall business objectives of the credit union by striving to reach branch and campaign targets; keeps up to date on target status.

Performs other duties as assigned by next level management as, and when, required.

Key Skills and Abilities:

Aptitude for processing, transactional and administrative functions

Energetic and outgoing personality, with excellent communication skills and a positive attitude

Initiative and ability to identify opportunities for referrals to product (e.g. credit/investment) specialists

Ability to contribute to achieving both the branches’ budgeted growth and their own individual assigned sales/referral targets

Works with confidential and/or sensitive information and must maintain confidentiality at all times.

Fluent in English; Ukrainian is preferred

Flexibility to travel to various credit union and meeting locations within the province is required.

Available to work flexible hours (9am – 6pm) between Monday and Friday

UCU is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. To request accommodation, please let us know.

For consideration, please submit your resume by email to Andrew Rozanec, Human Resources Manager, careers@ukrainiancu.com no later than Friday, May 23, 2025. Please include “MSR London” in the subject line of your email.

We thank all who apply, however, only those candidates selected for an interview will be contacted.