2-Step Verification – Making Your Online Login More Secure

We are making our online banking more secure by improving the way you log-in to your account. With the upcoming implementation of a 2-step verification process, we will add an extra layer of protection to ensure you are the only person who can access your online banking. Enrollment will be open to Members as of March 21, 2022.

What is 2-step verification?

2-step verification is an enhanced security measure to your online login process which adds an extra layer of security to your account.

After you enter your password, a one-time use verification code will be sent by text message or email to the registered mobile phone number or email address associated with your online banking profile. The code must be entered during your login attempt to access your online account.

What do you need to do?

Members will be required to enroll in 2-step verification in late March 2022. When enrollment opens you will need to do the following:

  • Log-in to your online banking account
  • Complete the Enable 2-Step Verification enrollment questions
  • Enter your email address or mobile phone number to receive your verification code
  • Enter the verification code sent to you by text or email to complete the registration

What will change?

Once your mobile phone number and email address have been verified and your online profile has been updated you will no longer need to answer your security questions when you log in to the UCU online or mobile banking platforms.

You will only be asked to enter a verification code when confirmation of your identity is needed, such as when you log in online from an unfamiliar device or log in from a new location.

FAQ

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