March 17, 2020
Dear UCU Members,
On behalf of everyone at UCU, I hope that you have been faring as well as can be expected during these trying times. If your health or that of a loved one or friend has been affected by the COVID-19 virus, our thoughts and prayers for a full and speedy recovery are with those affected.
The purpose of this note is to update you on the latest measures and remind you of existing precautions we are taking in our effort to keep the health and well-being of our members and staff front of mind.
A quick reminder, that if at all possible, please avoid branch visits and conduct your banking on-line or through your mobile app, or use our branch and the ding-free Exchange Network ATM machines.
If you are not signed up for, or cannot use our online banking channel or mobile app, please call the call centre at 416-922-4407 or 1-800-461-0777, email us at email@example.com, or call your branch to process your transaction.
If you are not currently subscribed to online banking or our mobile app, we encourage you to call your branch or the call centre and we can set this up for you.
Beyond such steps as increased cleaning and disinfection of credit union premises, self-isolation of staff who have travelled abroad, and the deployment of various employees to work from home, we are also making modifications to our branch operations.
We are reducing branch hours starting with an earlier 3 pm closing on Wednesday, March 18, 2020. Thereafter, and until further notice, all branches will be open Monday to Friday from 10 am to 3 pm , and regular Saturday hours for those branches open on weekends.
The exception is St. Demetrius Branch, which has been closed to member traffic effective March 17, 2020 as a health precaution given the high concentration of senior members and the compact size of the branch.
St Demetrius members with no on-line or ATM access are welcome to call the branch at 416-246-1651 to have their transactions looked after by telephone. Commercial members are invited to do likewise with the proviso that they may be directed by St. Demetrius Branch staff to make any larger commercial deposits through the night depository at the Etobicoke Branch at 225 The East Mall.
Hamilton Branch has been reopened after a precautionary two-day closure and will also be open Monday to Friday from 10 am to 3 pm until further notice. We ask Hamilton members to be patient as branch staffing has been reduced.
To reduce the risk of contracting or spreading illness of any kind, please do not visit the branch if you are sick, have travelled in the United States or anywhere else outside of Canada in the last three weeks, or have been exposed to such a person.
Branch staff has been directed by me to screen all members visiting a branch before being allowed admittance.
If you are denied admittance, we kindly ask for your understanding. Please remember that our branch staff is doing its best under difficult conditions to maintain member service in an environment that is as low risk as possible for all concerned.
Should you have an issue with this policy, please contact me by email at firstname.lastname@example.org, as branch employees are not authorized to modify the policy.
When you do come into a branch, please maintain the maximum distance possible from the teller, do not lean on the counter, and once you complete your transaction please leave promptly. We do not intend to be unfriendly, rather we are just trying to reduce the risk to you and others in the branch.
A large part of the success in fighting the pandemic will depend on how strong of a collective precautionary shield we put up together to stop the spread of the virus.
For those members concerned about their financial well-being, including how the possibility of job loss or business closure may affect their ability to pay loans, please feel free to contact us.
We always do our best to work with our members who find themselves in a tight financial situation, and will be looking to see how government economic stabilization initiatives can be leveraged to assist in such circumstances.
Should you have any questions, please feel free to email us at email@example.com or contact your branch.
Chief Executive Office
Below are some links from the federal government that you may find useful in helping prevent you or your loved ones from being taken advantage of by unscrupulous people during the COVID-19 crisis.