Personal banking designed for you

UCU personal online banking offers a range of benefits and support for its members, making it a convenient and secure choice for managing finances.

• Firstly, members can benefit from no-fee savings and chequing accounts, allowing them the option to manage their money without paying additional costs that often come with banking services.
• Secondly, UCU personal online banking and the UCU Mobile Banking app ensure that members have real-time, 24/7 access to their accounts.
• Another significant benefit is the ease of conducting various transactions through UCU’s online platform. Members can effortlessly pay bills, view their payment history, transfer funds between accounts, and send and receive e-transfers without the need for physical bank visits.

In addition to these practical benefits, UCU is also dedicated to supporting the Ukrainian community.

These benefits underscore UCU’s commitment to providing a banking experience that meets the needs of its members while also supporting broader community values.

When choosing the best bank in Canada for personal banking, consider key factors such as account options, fee structures, and the availability of online banking with a mobile app.

Here’s the list of what to consider when choosing the best bank in Canada for personal banking:

• Monthly fees, overdraft fees, and ATM fees
• Interest rates on savings accounts
• Convenience of online banking
• ATM network
• Customer service support
• Option to speak to a live person in your native language
• Bank’s security track record
• Programs for newcomers

UCU personal banking offers a range of no-fee savings and no-fee chequing accounts, along with access to no-fee ATM services on UCU and Exchange Network ATMs across Canada. The UCU customers benefit from competitive interest rates on GICs, mortgages, and loans. The credit union also offers 24/7 access to accounts via the secure UCU Online Banking and the UCU Mobile Banking app.

Opening a UCU personal banking savings or checking account is straightforward and can be accomplished in two convenient ways: by visiting any of the 13 UCU branches across Ontario in person or by opening an account online in less than 5 minutes using our secure platform. We have streamlined our application process into 7 easy steps to ensure a quick and hassle-free experience.

7-Step Application Process:

1. Welcome. This initial step confirms your eligibility for online application. You’re eligible if you are over 18 years of age.
2. Accounts. Choose the type of account you wish to open—Savings, Chequing, or both. At this stage, you can also opt for overdraft protection for your Chequing account to cover debits when your deposit balance is insufficient.
3. Personal Information. Input your full name, date of birth, Social Insurance Number, and contact details. Your Social Insurance Number is required for the issuance of income tax slips.
4. Employment Details. Provide details about your employment status, employer’s name and contact info, your occupation, and your income. This step also accommodates students, retirees, or those currently not employed, ensuring everyone can apply.
5. Compliance. To comply with government legislation, answer questions about your tax residency (especially if you are a tax resident outside of Canada) and disclose whether you or a family member is a politically exposed person, either foreign or domestic.
6. Finalize. Review your application to ensure all information is accurate. You can edit any details at this stage. Read and agree to the Terms and Financial Services Agreement.
7. First Deposit. After submitting your application, you will receive an email with instructions for making your first deposit to activate your membership. A $150 deposit into the UCU Membership Equity (Share) Account is required, which can be completed via Interac e-Transfer or an online money transfer from an existing bank account. This deposit can also be made by parents, family members, or friends on behalf of the applicant. Additionally, you can utilize the UCU mobile app and its ‘Deposit Anywhere’ feature to deposit a cheque.

By following these steps, you can easily set up your UCU personal banking account and begin managing your finances with convenience.

Unless you are applying from Ukraine, Poland or other country outside of Canada, to open a bank account online with UCU, the only document required is your Social Insurance Number (SIN), which is used to verify your identity. Simply enter your SIN in the designated field. There is no need to upload a screenshot of your Social Insurance Number card.

If you are applying from outside of Canada under UCU’s Welcome Ukraine Program for individuals with Canada-Ukraine Authorization for Emergency Travel (CUAET), you will need to have a mobile phone to take a picture of yourself (selfie) and a photo of one the following documents which you must have ready: Ukraine Driving License, Ukraine ePassport, Ukraine Passport, or Ukraine Seaman’s Identification Card. Before you proceed with opening a UCU bank account online, please ensure you meet the following criteria:

• You are either a current or prospective resident of Canada, or you are employed in Ontario. You are at least 18 years of age.
• You must have your Social Insurance Number (SIN) ready or required document if applying through CUAET.
• You are prepared to make an initial deposit of $150 into a UCU Membership Equity (Share) Account.
• If travelling via CUAET, you must have a mobile telephone to take a picture of yourself (selfie)

Opening an account with UCU is easier and quicker compared to the process at most other banks in Canada, especially for immigrants. Typically, other banks may require the following documents to open a bank account online:

• Two documents that verify your identity, indicating your date of birth and address. Immigration documents.
• Your Social Insurance Number (SIN).

The most common personal banking services in Canada cover a wide range of financial needs for individuals. These services include chequing and savings accounts, credit cards, mortgages, personal loans, guaranteed income certificates (GICs), online and mobile banking, retirement savings plans, and insurance options.

UCU provides a comprehensive array of personal banking services in Canada, offering solutions for saving, borrowing, and investing. UCU members can choose from a variety of savings and chequing accounts designed for everyday financial activities such as deposits, withdrawals, and electronic transfers. Additionally, UCU offers credit cards customized to fit various lifestyles.

Customers of UCU benefit from competitive rates on mortgages and loans, including flexible lines of credit for different purposes like home renovations. Additionally, UCU features a unique line of credit specifically designed for students. Our investment accounts aim to foster the growth of your savings, while our Wealth Strategies Group is ready to help with financial planning and investment strategies. For client convenience, secure personal digital banking services provide round-the-clock access to financial services.

Follow this link to open an account online.

UCU offers a diverse array of mortgage options tailored to meet the individual needs of our clients, whether you’re a first-time homebuyer, looking to refinance, or an experienced property investor. Our mortgages come with competitive rates and flexible terms to suit your financial situation. We understand the importance of a home purchase in Canada and strive to provide options like fixed and variable rates, amortization periods up to 30 years, and the possibility of high-ratio financing with CMHC or Genworth-insured mortgages. Our knowledgeable advisors are on hand to guide you through the process, ensuring you make the best decision for your financial future.

Our knowledgeable staff provides personalized advice and service, available both in-person at the branch and through the UCU Contact Centre at 1.800.461.0777 or 416.922.4407.

Stay updated with the latest news, promotions, and offers by following UCU on all social media platforms at @ucuykc.

Use UCU Personal Online Banking or the UCU Mobile Banking app for anytime access to your accounts.

Yes, you can transfer funds easily and securely between accounts using UCU Online Banking and the UCU Mobile Banking app. Additionally, you have the option to pay bills, as well as send and receive e-Transfers. UCU also provides its members with the ability to use Interac® e-Transfers for sending and receiving money between accounts. It’s a quick, convenient, and secure method for transferring funds directly to anyone with an email address or mobile phone number and an account at a Canadian financial institution.

Yes. Setting up automatic bill payments through UCU Personal Online Banking is a quick, easy, and secure way to manage your finances efficiently.

Simply log in to your UCU Online Banking or Mobile Banking app, navigate to the bill payment section, and follow the user-friendly prompts to establish recurring payments. You will need to select the account from which the recurring bill will be paid, choose the frequency, set the start date, and the end date, and the recurring bill payment will be scheduled. This process will save you time, help keep your finances organized, and prevent missed payments.

Through the ucublu virtual no fee account, Ukrainian Credit Union Limited gives you the option of obtaining personal online banking services with no monthly or debit transaction fees or minimum balances for savings, and chequing accounts. Furthermore, there are no fees for using the UCU and Exchange Network ATMs, as well as for online and mobile app banking. UCU personal accounts that permit you to access them both online/via mobile app, and also physically through a branch, typically have debit transaction fees associated with them to cover the higher costs associated with non-virtual account access provided in-person by staff at the counters of the credit union.

Ultimately, the cost of banking services can differ depending on various elements, such as the specific account type you hold, your transaction activities, and any extra services you might engage with.

Typically, potential banking fees could be related to:

1. Monthly account maintenance for certain types of accounts, unless certain conditions are met (e.g., maintaining a minimum balance). Fees for exceeding predefined transaction limits, such as e-Transfers, ATM withdrawals from non-network ATMs, or international transactions.
2. Charges for additional banking services, such as issuing stop payment orders, executing wire transfers, or ordering cheques.

Managing your finances online offers multiple benefits:

1. Simple access: Online banking allows you 24-hour-a-day access to your financial accounts. This means you can conduct transactions, such as bill payments, fund transfers, checking balances, and more, from anywhere, anytime, without the constraint of banking hours or physical locations.
2. Real-time account monitoring: With online banking, you can monitor your account activity in real-time. You can view the session history of your transactions sorting it by deposits, amounts, cheques, dates, etc. and identify any unauthorized activity quickly by setting up automatic alerts for account activity.
3. Ease of use: Online platforms facilitate a variety of transactions, such as transferring money between accounts, paying bills, and setting up automatic payments for recurring expenses. Such automation can significantly mitigate the risk of overdue payments and save time.
4. Paperless transactions: Opting for electronic statements and conducting transactions online reduces the need for paper, contributing to environmental conservation.
5. Digital record keeping: Online banking keeps all your transactions, statements, and financial documents in one place, simplifying record-keeping and financial planning.

To monitor your spending and examine your transaction history, utilize UCU Personal Online Banking or the UCU Mobile Banking app. Begin by selecting the ‘View Account Activity’ tab.

Here, you can explore the details of your transactions by organizing them according to criteria such as deposits, withdrawal amounts, cheques, and dates. This feature also includes access to your login history and a comprehensive session history, displaying all transactions executed during a particular banking session. To enhance security and stay informed about your account activity, consider activating automatic alerts. These notifications can help you promptly detect any unauthorized transactions, ensuring your finances are closely monitored and protected.

Yes. UCU personal online banking provides quick, easy, convenient, and secure 24/7 access from any device—be it a PC, Mac, smartphone, or tablet—whether you’re at home, work, or on the go. You can access your UCU personal online banking from your computer, smartphone, and tablet.

Mobile banking gives you real-time access to your accounts wherever you happen to be. Ukrainian Credit Union Limited caters to the diverse preferences of our members by providing three distinct mobile banking options: the UCU App, ucumobile Web Banking (an online banking experience optimized for smartphones), and ucumobile Text Banking.

To get started, simply download the UCU App from the Apple Store or Google Play onto your device. Then, follow the straightforward prompts to log in using the username and password established during your UCU Online Banking enrollment.

Our online banking service includes the following benefits:

• Checking account balances
• Viewing transaction history
• Paying registered bills
• Transferring funds, including to other members
• Managing bills and scheduled transfers
• Locating branches and ATMs

These features are designed to offer you flexibility and control over your finances, ensuring you can manage your money efficiently, wherever you are.

UCU’s Call Centre representatives are readily available for extended business hours six days a week to assist you with all your inquiries and needs.

Customer support is accessible through multiple channels: you can reach out by calling your local branch, contacting the UCU Contact Centre at 1.800.461.0777, or by reaching us online.

Additionally, you have the option to schedule either an in-person or virtual appointment with our knowledgeable staff, who are fluent in Ukrainian, ensuring personalized and comprehensive assistance.

You are invited to book an appointment via our website using Calendly.

To find the closest UCU branch or ATM/ITM, you can use the branch locator tool available on the UCU website. Just head to the UCU website and look for the “Branch Locator or Find Us” section. There, you can input your address or location details, and the locator tool will present you with a list of the nearest UCU branches and ATM/ITM locations, including their addresses, contact information, and operating hours. For further assistance in finding a branch or ATM/ITM, you can also reach out to the UCU Contact Centre.

Yes, you can send a domestic wire transfer by visiting your local branch. Please ensure you bring the necessary information for a smooth transaction:

• The beneficiary/recipient’s name and full address
• Account number
• The bank’s name and full address
• Institution number
• Swift Code / BIC / IBAN code (optional)
• Routing Number (for domestic transfers)

Please note that wire transfers must be processed before the cut-off time of 3:00 PM. Additionally, fees for wire transfers are applicable and can be found in our Fee Schedule for your reference.