Complaints Resolution Process:

To better serve our members, we need to know if there are any concerns that require immediate attention. In such cases, we encourage you to contact your branch and/or the branch manager to resolve the issue. Where it may be necessary to take the next step (escalate your concern), please contact the Member Complaints Officer directly in writing by:

Or at the following address:

Member Complaints Officer
Ukrainian Credit Union Limited
145 Evans Ave. Suite 300
Toronto, Ontario M8Z 5X8

Due to the highly sensitive nature of personal financial information, Ukrainian Credit Union Limited is responsible for personal information under its control and shall protect the information in compliance with its Privacy Policy.

In the event Ukrainian Credit Union Limited has not resolved a complaint within a reasonable period of time, you may wish to contact the Financial Services Regulatory Authority of Ontario (FSRAO) by mail:

Financial Services Regulatory Authority of Ontario

25 Sheppard Avenue West, Suite 100
Toronto, ON 
M2N 6S6

Or submit a complaint form at the following link:

https://www.fsrao.ca/consumers/credit-unions-and-deposit-insurance/how-resolve-complaint-against-credit-union-or-caisse-populaire

Ukrainian Credit Union is committed to resolving any member concerns cheerfully and as expediently as possible.