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Privacy Code

Our Commitment to Protecting Your Personal Information

Your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information (the code). These Ten Principles were written in accordance with the Credit Union Central of Canada's Model Privacy Code, which in turn was developed in accordance with the principles set out by the Canadian Standards Association (CAN/CSA-Q830, Model Code for the Protection of Personal Information).

The contents of the Code establish the credit union's operational use of personal information as well as use of employee information. Ukrainian Credit Union Limited recognizes the importance of protecting the personal information that it holds respecting it members, employees and others.

This policy outlines the framework of policies and procedures regarding its collection, use, retention and disclosure of personal information in respect of its members and others and supplements, where applicable, our professional obligations of confidentiality and solicitor/client privilege. The term "members" includes all current, former and prospective members. The following ten interrelated privacy principles are specified in the Personal Information Protection and Electronic Documents Act, and form the basis of the code: Note on Personal Pronouns: the words "you", "your", and "yours" refer to you, either as a member or as an individual dealing with Ukrainian Credit Union Limited. The words "we", "our", "us" and "ours" refer to Ukrainian Credit Union Limited.

  1. Accountability
    We are responsible for personal information under our control and shall designate an individual who is accountable for our compliance with the principles of the Code.
  2. Identifying Purposes
    The purposes for which personal information is collected shall be identified by us at or before the time the information is collected.
  3. Consent
    Your knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate or under specific circumstances as described within the code.
  4. Limiting Collection
    The collection of personal information shall be limited to that which is necessary for the purposes identified by us. Information shall be collected by fair and lawful means.
  5. Limiting Use, Disclosure and Retention
    Your personal information shall not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law. Personal information shall be retained only as long as necessary for the fulfilment of those purposes.
  6. Accuracy
    Your personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
  7. Safeguards
    Your personal information shall be protected by security safeguards appropriate to the sensitivity of the information. The credit union will apply the same standard of care it applies to safeguard its own confidential information of a similar nature.
  8. Openness
    We shall make specific, understandable information readily available to you about our personal information policies and practices.
  9. Individual Access
    Upon request, you shall be informed of the existence, use, and disclosure of your personal information, and shall be given access to that information. As a member, you are entitled to question the accuracy and completeness of the information and have it amended as appropriate.
  10. Compliance
    You shall be able to question compliance with the above principles to the Privacy Officer accountable for the credit union's compliance. We shall have policies and procedures to respond to your questions and concerns.

A member can also contact the Privacy Officer via mail at:

Ukrainian Credit Union Limited
145 Evans Avenue, Suite 300
Toronto, Ontario
M8Z 5X8

E-mail Address: