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Online Banking Help

Account Activity

On this page you can search your account activity in several ways.

First, select the account you would like to view, or view all accounts. Then, choose from the following search options.

Recent transactions

You can choose to view a specific number of your most recent transactions within the last 15 days.

Date Range

Enter a date range in the format dd/mm/yyyy or using the calendar tool to view transactions within that date range.

Monthly

Select a month from the dropdown menu to view transactions from that month.

Advanced Options

Click on the arrow beside Advanced Options to display additional options. You can choose the type of account activity to view. To download your account activity to a specific program, check the Download To checkbox and select the program you would like to use from the dropdown menu.

Once you have selected all your options, click Search.

Account Services

The Account Services page displays all the extra account options available to you, helping to make managing your finances easier every day.

Account Summary

The Account Summary displays all your account information at a glance, including scheduled bill payments and transfers.

Viewing Account Information

To view information about an account, click on the name of the account under Account Name. MemberDirect® services will display Account Activity and details for the account.

Removing Scheduled Items

To remove one of the scheduled items displayed here, click on Delete to the right of the scheduled item to be removed.

Account Activity

When you click on this link, you will see the Account Activity Request page, which has search and display options for retrieving information about your Account Activity. Complete the options on this page.

Open an Account

When you click on this link, you will see the Open an Account page that allows you to create a new demand account or term deposit.

Add an Account

This page allows you to select the method by which you add external accounts to your list of linked accounts.

NOTE: To complete this process you must print the appropriate form and send it to us along with a void cheque.

Add an Interac e-Transfer Recipient

This page allows you to add a new Interac e-Transfer® Recipient to your list. Recipients are people who you can transfer funds to, by using their email address or Canadian mobile phone number.

A new recipient can be added by filling out the form, and clicking on Continue.

Email

Enter the recipient's email address in the format name@domain.aaa.

Mobile Phone Number

Enter the recipient's mobile phone number in the format 604 223 1234.

Security Question

Enter the security question that the recipient must answer to receive the Interac e-Transfer®, such as "What is your middle name?". Ensure the question is one to which the recipient will know the answer.

Answer

Enter the answer to the security question entered above. Note that the answer is case-sensitive and must be a single word.

Add CRA Account

To add a new payee, first find the payee by either entering the payee's name in the Search by Payee Name box and clicking on Search or clicking on one of the Browse by Type categories.

Add Payee

To add a new payee, first find the payee by either entering the payee's name in the Search by Payee Name box and clicking on Search or clicking on one of the Browse by Type categories.

Add epost Mailer

To add a new Mailer:

  • Select your province from the scrolling list and click on Search. A list of Mailers for your province will be displayed.
  • Click on the name of the Mailer you want to add and then click on Continue. The next Add Mailer page will be displayed

Alert Contacts & Mobile Nicknames

On this page you can manage your Alerts Contact preferences. We will deliver alerts via email and/or text message to the contact that you set up here.

Add a contact - Add an email or mobile phone number.

Disable a contact - This allows you to save your contact information but temporarily disables the delivery of alerts to that contact. For example, someone who is travelling and does not wish to receive alerts because they may incur a roaming charge by their carrier.Delete a contact - you can delete a contact where you no longer wish to receive alerts.

Mobile Nicknames - You can also edit your Mobile Nicknames. To enter a new Mobile Nickname, click on Edit Nicknames, then the current nickname, and enter a new nickname of your choice. Nicknames can be up to 5 characters long and must contain only letters and/or numbers. Click Submit to apply your entered nicknames.

Alerts

On this page you can set up the alerts you would like to receive. First, select the type of alert you wish to personalize. Then choose your options for each alert that you want to receive. Finally, click Submit to save your settings.

Alerts History

On this page you can view a history of alerts sent to all your contacts during the last 30 days.

Autodeposit via Interac e-Transfer

This page allows you to register and manage your email addresses for Autodeposit. Funds from an Interac e-Transfer® sent to your activated email address will be deposited directly into the associated account without any manual intervention and you will be notified by Interac once this is complete.

Add new Autodeposit Email

  • Specify an email address that you would like to register for Autodeposit
  • Select an account where funds will be deposited
  • Acknowledge that your legal name will be displayed to senders of e-Transfers to the email address and that you accept deposits to the selected account

Edit Autodeposit Settings

  • You can only update the deposit account used for each email address registered for Autodeposit

Delete Autodeposit Settings

  • Delete the email address from Autodeposit registration

CRA Account History

To display the payment history for this CRA account, select a beginning and ending month, day and year in the Period From and Period To fields. Then, click View History. The Account History page for the selected period will be displayed.

CRA Filing and Payments

This page lets you manage your CRA filing and payments. You can file and pay GST/HST, corporation tax, and payroll and source deductions. You can also add and delete CRA accounts and view your payment/filing history.

Adding a new CRA Account

To add a new CRA account, click Add Account for the type of CRA account. Then, enter the required information on the displayed page. For further instructions, click Help on the page.

Deleting an Account

To delete a CRA account, click Delete Account to the right of the account. Then, click Delete to complete the deletion or Cancel to return to this page.

Viewing Payment History

To view the payment history of one of your CRA accounts, click View History. Then, enter the date range for the history display and click View History.

Filing a Payment

To pay and/or file GST/HST to the CRA, click File beside your GST/HST account under GST/HST 34. The first GST/HST 34 page will be displayed. Complete the information requested on the page. For further instructions, click Help on the page.

Remitting a Payment

To remit GST/HST, corporation tax, or payroll and source deductions to the CRA, click Remit beside the account under RC 159, RC 160, Corporation Tax, or Payroll and Source Deduction. The first page for the type of remittance will be displayed. Complete the information requested on the page. For further instructions, click Help on the page.

Cancel Interac e-Transfer

This page allows you to cancel a pending Interac e-Transfer®.

Cancel Money Request

This page allows you to cancel a transfer or request listed on the Interac e-Transfer® Pending Transfers page. To cancel a transfer or request, click on Cancel, and then Confirm you'd like to cancel the transfer or request.

NOTE: You may incur a fee for cancelling a transfer sent.

Small Business Users

Interac e-Transfer® initiated by delegates will be associated with the business. This implies that the delegate can Cancel a transfer or request, Resend a transfer or request notice pending pick-up, or Edit a request pending fulfillment on behalf of the business.

If your business requires two approvals, Interac e-Transfer® will be associated with the business. This implies that any business owner is able to act on a pending transfer or request.

Change Address

This page allows you to change your address by entering the following information:

  • Your email address
  • Your new phone number
  • Your previous address
  • Your new address
  • The effective date of the address change
  • The best time and day to contact you (use the drop down arrows next to the field)

Then, click on Submit.

Change Password

To login, please enter your member number and password in the space provided.*A password is required to be between 8-30 characters long, and must include a number, a letter, an upper case letter, and at least one of the following special characters: ! @ # $ ( ) - : ' , . / ?.

Contract Information

This feature allows you to review the details for a plan holder contract associated with a registered product such as an RRSP, RRIF, or RESP.

Delete Interac e-Transfer Recipient

This page allows you to delete an Interac e-Transfer® Recipient from your list. Recipients are people who you can transfer funds to through their email address or Canadian mobile phone number.

Delete Payee

To delete a payee, click on Delete beside the payee to be deleted. Then, click Confirm on the confirmation page.

Delete Payment

Click on Confirm to delete the payment or Cancel to cancel the action.

Delete Scheduled Transfer

This page displays details of the transfers you wish to delete. Click on Confirm to confirm deletion of the selected transfer. Otherwise, click on Cancel to return to the Scheduled Transfers page.

Delete epost Mail Item

This page asks you to confirm the deletion of the epostTM Mail item. To confirm it, click on Continue. To return to the Message Summary without confirming the deletion, click on Cancel.

Edit Money Request

This page allows you to edit a request listed on the Interac e-Transfer® Pending Transfers page. To edit a request, click on Edit, and then Confirm you'd like to edit the request.

Small Business Users

Interac e-Transfers initiated by delegates will be associated with the business. This implies that the delegate can Edit a request pending fulfillment on behalf of the business.

If your business requires two approvals, Interac e-Transfers will be associated with the business. This implies that any business owner is able to act on a pending transfer or request.

Edit Scheduled Transfer

This page allows you to transfer funds between your own accounts or to another member's account. Transfers can be performed immediately, at a future-date (scheduled) or on a recurring basis (such as monthly) as follows.

  • Use the drop down arrow beside Transfer From to specify the account to transfer funds from.
  • Enter the amount to transfer in the Transfer Amount box.

Memorized Accounts

  • If you have Memorized Accounts available and wish to transfer funds to one of them, use the drop-down arrow beside Memorized Accounts to select the account.

Inter-Member Transfers

  • If it is an inter-member transfer, click on the radio button beside Yes under Transfer to Another Login ID. Then, enter the appropriate member information to identify the transfer-to member.

Specifying When to Perform Transfer

  • Use the radio buttons beside Schedule Transfer to specify whether the transfer should occur immediately, in the future (scheduled transfer), or if the transfer should be recurring.
  • Click on Continue to display the next Transfer page.

Electronic Statements

Electronic statements provide you with online access to your monthly statement information at your convenience. The statements are in PDF format allowing you to easily print them or save them to your own computer. Adobe Acrobat Reader is required to view Electronic Statements. If you are using a shared or publicly accessible computer, it is recommended that you clear your cache (temporary internet files) after downloading your statement in PDF form.

External Account Link Authorization Form

This page allows you to add a new external account to your list of linked accounts. Linked accounts are accounts at other financial institutions to and from which you can transfer funds.

A new external account can be added by filling out the form below, and mailing or bringing it into your local branch along with a personal cheque.

NOTE: Adding and removing linked accounts may take a few business days. To accommodate this delay, please allow for sufficient time prior to your desired completion date, to complete the process.

File GST/HST 34

To pay and/or file GST/HST 34, enter the following information in the appropriate fields:

  • The name of the contact for the account
  • The contact's phone number
  • The reporting period in the Reporting Period From/To boxes
  • The sales and other revenue being reported
  • The amount of GST/HST collected or collectible
  • The amount of any GST/HST adjustments
  • The amount of input tax creditsThe amount of input tax credit adjustments
  • The amount of instalments and annual filer payments
  • The amount of GST/HST due on purchases of real property or purchases of emission allowances
  • Any other GST/HST to be self-assessed

Then, click Continue to display the next GST/HST 34 page or Cancel to return to the previous page.

Foreign Exchange Calculator

This page lets you calculate the foreign exchange values for a specified amount. To convert an amount to a different currency:

  • Enter the amount to convert to a different currency in the Amount box.
  • Select the currency type by using the drop down arrows beside Currency.
  • Click on Submit.

MemberDirect® services will display the buy and sell rates and converted dollar amounts for the specified amount and currency.

Fulfill Request via Interac e-Transfer

This page allows you to transfer funds to the requestor of your request. Requests can be fulfilled as follows:

  • Review the request details including requestor information and amount
  • Enter a message in the optional Message box that the requestor will see
  • Use the drop-down menu beside the Transfer From to specify the account to transfer funds from
  • Acknowledge that you know the requestor

Small Business Users

If your delegate fulfills the request, it will remain in a pending state on the Transaction Manager page until one or more business owners approve it. Requests fulfilled by delegates will be associated with the business e-Transfer profile.

If your business requires two approvals, your fulfilled request will remain in a pending state on the Transaction Manager page until another business owner approves it.

Interac e-Transfer FAQ

Interac e-Transfer®s allow money to be transferred to anyone with a Canadian bank account and an email address. The recipient must click on a link within the email, log in to online banking and answer a security question in order to accept the transfer.

Interac e-Transfer History

This page displays your Interac e-Transfer® History.

Interac e-Transfer Recipient List

This page allows you to manage your Interac e-Transfer® Recipient List, including adding or removing recipients, and editing recipient information. Recipients are people who you can transfer funds to, by using their email address or Canadian mobile phone number.

Add a Recipient

To add a new recipient, click on Add A Recipient, and then enter the required information.

Edit a Recipient

To edit a recipient's information, click on Edit, and then enter the required information.

Remove a Recipient

To remove a recipient, click on Delete, and then enter the required information.

Interac e-Transfer Registration

This page allows you to create your transfer profile for sending Interac e-Transfer®s. These are transfers that can be sent using the email address or Canadian mobile phone number of the person you wish to send the funds to.

Email

Enter the email address, in the format name@domain.aaa.

Mobile Phone Number

Enter the mobile phone number in the format 604 223 123.

Receive Notices By

Indicate if you would like to receive notifications about transfers (e.g. when the recipient accepts or declines your transfer) by email, mobile phone, or both.

Interest Rates

Click on the type of account you wish to see the current interest rates for (such as Savings Accounts, Chequing Accounts, Term Deposits, etc.). MemberDirect® services will display the current rates for the selected account type.

LockNBlock

Card Selection Page

On this page, you will see a list of all the debit cards that you can manage within Lock’N’Block®. Click "Edit" to make changes to a debit card.

Edit Debt Card Settings

This screen will allow you to review and edit your debit card's settings.

Nickname

Give your debit card a nickname to make it easily identifiable.

Debit Card Status

This shows the current settings for your debit card and enables you to change the settings.

Card Status

This shows you whether your debit card is currently locked or unlocked. If the debit card is locked you will be unable to use it. Select ON/OFF to change the lock setting.

ATM transactions are blocked/unblocked

This shows you if you can currently use your debit card at an ATM. If the status is blocked, you cannot use the debit card until you change the block status to "OFF". Select ON/OFF to change the setting.

Purchases and refunds are blocked/unblocked

This shows you if you can currently use your debit card for point of sale purchases and refunds. If the status is blocked you cannot use this debit card until you change the block status to "OFF". Select ON/OFF to change the setting.

International Transactions are blocked/unblocked

This shows you if you can currently use your debit card for transactions outside of Canada. If the status is blocked then you cannot use your debit card outside of Canada. There are some limitations to this so please check with your local branch for more information. Select ON/OFF to change the setting.

Save Changes Button

Click this button to save any changes that you make.

Login

Logging on to MemberDirect®

To login, please enter your member information and your password in the boxes provided. Then, click on the Login button.

Enhanced Security

When you click on this check box, MemberDirect® will prevent unauthorized viewing of your account information, as long as you are careful to Logoff. This feature enables MemberDirect® to prevent pages from being cached by your browser, so that clicking the Back button will not display a previously viewed page after you click on Logoff. It is important to use this feature if you are using a public or shared access computer. It is always important to properly Logoff when you are finished using MemberDirect®.

Memorized Accounts

For your convenience, MemberDirect® can memorize your member information, and then each time you Login you can simply select the appropriate Memorized Account from a list. Once you have entered your Memorized Account, you can access them by clicking on the drop down arrow beside Memorized Accounts. Then, click on the Memorized Account you wish to access, enter the password for the selected Memorized Account, and click on the Login button.

Please note that you must have JavaScript enabled in your browser for your member information to be filled in automatically. Otherwise, your member information will appear beside the account name in the list of Memorized Accounts for your reference.

MemberDirect® will not memorize your password. Your browser may include a feature that would allow it to fill in your password automatically, but we recommend that you do not use this feature with MemberDirect®.

Adding a Memorized Account

To add a new Memorized Account, click on Add a Memorized Account if you do not have any Memorized Accounts, or on Manage Memorized Accounts if you already have Memorized Accounts. Then, click on Add an Account and complete the Add a Memorized Account page.

Logout

By clicking on Logout you have ended your online banking session.

For security reasons, please close your browser after logging out of MemberDirect® services.

Manage Memorized Accounts

This feature allows you to add Memorized Accounts for a faster, more convenient Login. For each Memorized Account you add, the system will store a description and your member information for later use. This feature also allows you to remove Memorized Accounts that you no longer wish to access through Account.

Note: You must have cookies enabled in your browser to use this feature. If you delete the cookies from your browser, you will need to add your Memorized Accounts again as they will be deleted with the cookies.

Adding a Memorized Account

To add a Memorized Account, click on Add an Account on the Memorized Accounts Summary. Then, complete the Add a Memorized Account page.

Removing a Memorized Account

You can remove a Memorized Account from the Memorized Accounts Summary by clicking on Delete to the right of the Account to be removed.

If you are not logged in yet, click on Return to Login Page to go back to the Login page.

Manage epost Mailers

Add a Mailer

To add a new Mailer, click on Add Mailer. The first Add Mailer page will be displayed. Complete it and click on Continue. For further assistance, click on Help.

Modifying a Mailer

To change the information about a Mailer, click on Modify beside the Mailer. The epostTM Edit Mailer Account Information page will be displayed. Complete this page and the second confirmation page. You will then be returned to this page.

Removing a Mailer

To remove a Mailer from your list of Mailers, click on Remove beside the Mailer. Then, click on Continue on the epost Confirm Mailer Deletion page and complete the pages that follow it. The Mailer will be removed from the Manage epostTM Mailers page.

Updating Mailer Delivery Notification

To change the notification options for a Mailer, click on Update Mail Delivery Notification. An epost page is displayed that allows you to change your email address, delivery notification options, and the day of month notification. After making your changes, click on Finish to return to this page.

Messages

This page displays messages sent to you via MemberDirect®. These messages consist of Personal and Financial messages. Personal messages are those sent by an institution staff member to a client regarding a specific personal financial matter, such as an appointment to discuss a mortgage renewal. They appear on the Messages page, as well as on your Account Summary screen in the Messages area.

Financial reminders are sent from the host banking system to a client about a current financial issue, such as one advising a client that a term deposit is approaching maturity. There are two types of financial reminders:

  • Regular reminders (such as an approaching maturity date) and Urgent messages.
  • Regular reminders appear under the Financial Reminders heading, while Urgent messages appear under Urgent Messages.

To view the details of a Message, click on the message subject or on Read More.

Personal messages sent to you by institution staff members can be read, acted on, replied to, or deleted.

Read a Message

To read a message, click on the message subject or on Read More.

Act On An Offer

To act on an offer presented in a message, click the link beside the subject line or the link within the message once it's been opened. Ie. Apply Now. When opening a message to an external site, online banking will alert you that you are about to leave to a insecure page and will open a new window.

Reply To a Message

To reply to a message, open the message and click the Reply button.

Delete a Message

To delete a message, click the Delete link beside the subject line or within the message once it's been opened.

Messages and Alerts

The Messages and Alerts page allows you to access our messages to you and manage Alerts. Select an option and follow the steps for more information.

Mobile Banking FAQ

What is Mobile Banking?

With Mobile Banking, you can send a text message command from your mobile phone to access your account balance and transaction history You’ll receive a text back with your requested information. Register your phone and start Mobile Banking today!

Will Mobile Banking work on my mobile phone?

Mobile Banking works on all mobile phones that support text messaging. If you experience problems, please check with your mobile carrier (e.g. Telus, Rogers, or Bell).

What does it cost to use Mobile Banking?

Ukrainian Credit Union Limited does not charge for Mobile Banking at this time, but your mobile carrier charges standard messaging rates for sending or receiving text messages.

I want to sign up now. How do I get started?

Getting started is easy. If you have a mobile phone that supports text messaging and an Online Banking account with Ukrainian Credit Union Limited.

  1. Log in to Online Banking.
  2. Register your mobile phone
  3. You can then text any mobile banking command to your shortcode and receive a text message back with your banking information.

Don't have an Online Banking account? Just call 416-922-4407 to get started today.

Is my personal information secure in Mobile Banking?

Mobile Banking is as secure as online banking. Your mobile banking preferences can only be changed in online banking, and account numbers and personal information are never included in the text messages.

What if my phone is misplaced, lost or stolen?

If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can disable Mobile Banking temporarily from the Mobile Banking Preferences page in online banking. You re- enable the feature when you locate your phone.If your phone was lost or stolen, go to the Mobile Banking Preferences page within online banking and delete it immediately. You should also follow your carrier’s recommendations for reporting lost or stolen phones.

Will Mobile Banking work outside Canada?

Mobile Banking is only designed to work on phones from a Canadian carrier, on a Canadian network. However the service may still work if your carrier has a roaming agreement with a foreign carrier.

How do I send a text message?

Please refer to your owner's manual for your mobile phone on how to send a text message or contact your carrier on how to obtain an owner's manual.

I have changed carriers and/or have changed phone numbers, will Mobile Banking work?

As a security precaution, Mobile Banking will automatically set your phone to Disabled status if you change your carrier or phone number. Please text “help” to your short code and you will receive instructions on enabling your phone.

Which carriers does Mobile Banking work with?

The following carriers support Mobile Banking:

  • Bell
  • Rogers
  • TELUS
  • Virgin
  • Fido
  • MTS
  • Sasktel
  • PC Mobile (President’s Choice)
  • Solo
  • Koodo
  • Freedom Mobile

What if my mobile carrier isn’t on the list?

If your carrier is not listed, it may not support Mobile Banking. Some mobile service providers, such as 7-Eleven SpeakOut™ Wireless and Petro-Canada Mobility, do not support this feature. Please check with your mobile carrier or provider if you are unsure if they support Mobile Banking.  

Order Cheques

This page allows you to order new cheques by entering:

  • Your email address and telephone number in the Email Address and Telephone Number boxes.
  • Your full name(s), address, and if desired, telephone number, as they are to appear on the cheques.
  • The number that is to appear on the first cheque in the First Cheque Number box.
  • Other cheque information in the Other Details box.
  • The best time to contact you.

Then, click on Submit

Pay Bills

This page displays your current payees and allows you to pay bills as follows.

  • Select the account from which to pay the bill(s) by using the drop down arrow beside Pay From.
  • Under Pay, click the checkbox beside each payee you wish to pay.
  • Enter the dollar amount to pay each payee under Amount.
  • Enter the date on which to pay the bill under Payment Date. This date defaults to the current date.
  • Click on Pay Bills to proceed with the payment.

Pending Interac e-Transfers

This page displays your pending Interac e-Transfer®s and allows you to remind the recipient(s) to accept the funds, or to cancel the transfer if you no longer wish to send the money.

Send a Reminder

To remind a recipient to accept the funds you've notified them, click on Resend Notice, and then Confirm you'd like them to receive an email or text message reminder.

Cancel a Transfer

To cancel a transfer, click on Cancel, and then Confirm you'd like to cancel the transfer.

NOTE: You may incur a fee for cancelling an Interac e-Transfer®.

Profile and Preferences

The Profile and Preferences page allows you to view and edit your personal information.

Receive Interac e-Transfer

When someone sends you an Interac e-Transfer®, you will receive a notification via email or text message indicating a transfer has been sent to you. The notification includes information about the transfer including:

  • Sender's name
  • Transfer amount
  • The notification also includes a link to deposit your transfer to your bank account.

Simply click the link in the notification, select your financial institution, and login to online or mobile banking. You will need to provide the correct answer to the security question before you can select the deposit account for the funds received.

Alternatively, you can decline the funds after answering the security question correctly if you don't know who the sender is or if the amount is not what you expected.

Remit Corporation Tax

To remit corporation tax, enter the following information in the appropriate fields:

  • The name of the contact for the account
  • The type of payment - either Instalment, Arrears/Amount Owing, or Payment on Filing
  • The date of the end of the fiscal period
  • The payment amount
  • The account to debit for the payment
  • The payment date

Then, click Continue to display the next Remit Corporation Tax page or Cancel to return to the previous page.

Remit Payroll and Source Deductions

To remit payroll and source deductions, enter the following information in the appropriate fields:

  • The name of the contact for the account
  • The gross payroll amount
  • The type of remittance - either Regular, Accelerated - Threshold 1, or Accelerated - Threshold 2
    • Use Regular if you are a regular remitter who's required to pay source deductions on the 15th day of each month. End of Remitting Period should be the last day of the month you made the deduction.
    • Use Threshold 1 if your average monthly remittance is a minimum of $15,000 but less than $50,000. End of Remitting Period should be either 15th or the last day of the month you made the deduction.
    • Use Threshold 2 if your average monthly remittance is $50,000 or more. End of Remitting Period should be either 7, 14, 21 or the last day of the month you made the deduction.
  • The end of the remitting period.  The remittance type determines this date as follows:-
    • If the remittance type is Regular, enter the last day of the month.
    • If the remittance type is Accelerated - Threshold 1, enter the 15th or last day of the month
    • If the remittance type is Accelerated - Threshold 2, enter the 7th, 14th, 21st or last day of the month.
  • The number of employees in the latest pay period
  • The payment amountThe account to debit for the payment
  • The payment date

Then, click Continue to display the next Payroll Source Deduction page or Cancel to return to the previous page.  

Remit RC 159

To remit RC 159, enter the following information in the appropriate fields:

  • Business Name
  • Remittance period ending date
  • Amount Paid
  • Pay From
  • Payment Date

Then, click Continue to display the next page or Cancel to return to the previous page.

Remit RC 160

To remit RC 160, enter the following information in the appropriate fields:

  • Business Name
  • Remittance period ending date
  • Amount Paid
  • Pay From
  • Payment Date

Then, click Continue to display the next page or Cancel to return to the previous page.

Remove CRA Account

To remove a CRA account, click Delete to complete deletion of the account. To return to the previous page without deleting the account, click Cancel.

Remove epost Service

To remove access to epost service through MemberDirect® services, click on Remove epost access. Then, click on Confirm on the Remove epost Access page. If you remove epost service, you will still have an active epost box at the epost website (www.epost.ca) which will continue to receive other bills and documents that you signed up to receive via epost. To delete your epost box, go to the epost website, go to Setup on the navigation bar, click on the Delete epost box link and follow the instructions.

Rename Account

This page allows you to select which account you wish to rename and enter a new name for that account. The first step is to select the account using the drop down arrow beside Account. Then, enter a new name for this account in the New Account Name box. Last, click on Continue.

Request Money via Interac e-Transfer

Request Money via Interac e-Transfer®

This page allows you to request funds from an Interac e-Transfer® recipient. Requests can be initiated as follows:

  • Select your recipient in the Request From list with the drop-down menu
  • Acknowledge that you have consent from your recipient to send the request
  • Enter the Amount you want to request from your recipient
  • Provide additional details, e.g. Invoice #, Invoice Due By, or Message where applicable
  • Use the drop-down menu beside Deposit To and select the account for funds to be deposited into when the request is fulfilled

You will be advised of any service charge associated when the funds are deposited into your account.

Resend Money Request Notice

This functionality allows you to remind the recipient(s) to accept the funds or request you've sent them through Send or Request Money via Interac e-Transfer®. You can access this through the Pending Transfers screen.

Send a Reminder

To remind a recipient to accept the funds or fulfill the request you've notified them, click on Resend Notice , and then Confirm you'd like them to receive an email or text message reminder.

Small Business Users

Interac e-Transfers initiated by delegates will be associated with the business. This implies that the delegate can Resend a transfer or request notice pending pick-up on behalf of the business.

If your business requires two approvals, Interac e-Transfers will be associated with the business. This implies that any business owner is able to act on a pending transfer or request.

Saved epost Mail

Viewing saved epost Mail Items

To view a saved epost Mail item, click on View beside the item. The Mail item will appear in a new epost window.

Paying an epost Bill

To pay a saved epost bill, click on Pay to the right of the bill. The MemberDirect® Pay Bills page will be displayed. Select the epost bills to be paid. Click on Help for assistance.

Deleting epost Mail Items

To delete a saved epost Mail item, click on Delete and then on Continue. The item will be deleted from the Saved epost Mail page and the epost server.

Schedule Recurring Payments

This page allows you to set up recurring bill payments to automatically pay your bills.

  • Select the account from which to pay the recurring bill by using the drop down arrow next to Pay From. If you wish, you may select the checkbox underneath to make this your default account to pay bills from.
  • Select the payee by using the drop down arrow next to Pay To. If the payee does not appear in the drop down menu, then click Add Payee to add the payee before setting up the payment.
  • Enter the dollar amount to pay under Amount.
  • Enter the date on which to pay the bill for the first time under Start Date. The default setting is today's date.
  • Select the frequency for paying the bill under Payment Frequency. The default setting for frequency is monthly.
  • Enter the date on which to pay the bill for the last time under End Date. This default setting is today's date.
  • Click on Schedule to process the payment.

Schedule Bill Payments

To delete a scheduled payment, click on the Delete link beside it.

Schedule Transfers

This page displays your current scheduled transfers and allows you to delete them.

To delete a future transfer, click on Delete beside the transfer you wish to delete.

Note: You cannot modify an existing scheduled transfer. To change an existing transfer, you must first delete it and then re-create it with the desired changes.

Sign up for epost

To register for the epost™ electronic bill presentment service, click on the Sign Up Now link. You will be connected to the epost site to complete the registration pages. Once you have registered, you will have to set up your mailers in order to view your epost mail and perform epost functions (such as paying bills) when logged in to MemberDirect® services. To set up mailers, click on Manage epost™ Mailers on the Messages page. Then, click on Add Mailer. Click on Help for further assistance.

Statement Preferences

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Update Interac e-Transfer Profile

This page allows you to update the information you've saved in your transfer profile.

Email

Enter the email address, in the format name@domain.aaa.

Mobile Phone Number

Enter your mobile phone number with the area code in the format 604 223 1234.

Receive Notices By

Indicate if you would like to receive notifications about transfers (e.g. when the recipient accepts or declines your transfer) by email, mobile phone, or both.

Update Interac e-Transfer Recipient

On this page you can view a history of alerts sent to all your contacts during the last 30 days.