What is Mobile Banking?
With Mobile Banking,
you can send a text message command from your mobile phone to access
your account balance and transaction history You’ll receive a text back
with your requested information. Register your phone and start Mobile Banking today!
Will Mobile Banking work on my mobile phone?
works on all mobile phones that support text messaging. If you
experience problems, please check with your mobile carrier (e.g. Telus,
Rogers, or Bell).
What does it cost to use Mobile Banking?
Ukrainian Credit Union Limited does not charge for Mobile Banking at this time, but your mobile carrier charges standard messaging rates for sending or receiving text messages.
I want to sign up now. How do I get started?
started is easy. If you have a mobile phone that supports text
messaging and an Online Banking account with Ukrainian Credit Union
- Log in to Online Banking.
- Register your mobile phone
- You can then text any mobile banking command to your shortcode and receive a text message back with your banking information.
Don't have an Online Banking account? Just call 416-922-4407 to get started today.
Is my personal information secure in Mobile Banking?
is as secure as online banking. Your mobile banking preferences can
only be changed in online banking, and account numbers and personal
information are never included in the text messages.
What if my phone is misplaced, lost or stolen?
If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can disable Mobile Banking temporarily from the Mobile Banking Preferences page in online banking. You re- enable the feature when you locate your phone.If your phone was lost or stolen, go to the Mobile Banking
Preferences page within online banking and delete it immediately. You
should also follow your carrier’s recommendations for reporting lost or
Will Mobile Banking work outside Canada?
is only designed to work on phones from a Canadian carrier, on a
Canadian network. However the service may still work if your carrier has
a roaming agreement with a foreign carrier.
How do I send a text message?
refer to your owner's manual for your mobile phone on how to send a text
message or contact your carrier on how to obtain an owner's manual.
I have changed carriers and/or have changed phone numbers, will Mobile Banking work?
As a security precaution, Mobile Banking
will automatically set your phone to Disabled status if you change
your carrier or phone number. Please text “help” to your short code and
you will receive instructions on enabling your phone.
Which carriers does Mobile Banking work with?
The following carriers support Mobile Banking:
- PC Mobile (President’s Choice)
- Freedom Mobile
What if my mobile carrier isn’t on the list?
If your carrier is not listed, it may not support Mobile Banking.
Some mobile service providers, such as 7-Eleven SpeakOut™ Wireless and
Petro-Canada Mobility, do not support this feature. Please check with
your mobile carrier or provider if you are unsure if they support Mobile Banking.