The UCU App FAQ

FREQUENTLY ASKED QUESTIONS

Click here for news on the July 1, 2017 Mobile App update


FAQ

How do I download the new The UCU App on my iPhone?

Downloading The UCU APP is easy. Just follow these simple steps:

  1. Ensure you have UCU Online Banking access.
    • if you don’t, be sure to visit your branch and set it up, and log-in at least once from a desktop computer prior to attempting to log in through the app
  2. Open the Apple App Store on your iPhone and search for Ukrainian Credit Union Mobile Banking App.
  3. Review the information and click on the “FREE” icon at the top right corner.
  4. When the icon changes to “INSTALL APP,” click on it again.
  5. When prompted, enter your App Store username and password.
  6. The UCU App will download and install onto your device.

How do I download the new The UCU App on my Android phone?

Downloading The UCU APP is easy on Android phoes. Just follow these simple steps:

  1. Ensure you have UCU Online Banking access.
    • if you don’t, be sure to visit your branch and set it up, and log-in at least once from a desktop computer prior to attempting to log in through the app
  2. Open the Google Play App Store on your iPhone and search for "UCU Mobile Banking App".
  3. Review the information and click on the “INSTALL” icon at the top right corner.
  4. When prompted, enter your App Store username and password.
  5. The UCU App will download and install onto your device.

 
What is QuickView?


The QuickView feature allows you to quickly see your account balances on the application home screen without having to login. Just swipe the QuickView bar to view the balances of your other accounts. To turn QuickView “ON” or “OFF”, go to Settings and select Preferences. If you’re sharing this device, it’s best to select OFF as your preference.

How do I turn off QuickView?

The default setting of the QuickView feature for The UCU App is “OFF”. You need to turn “ON” QuickView to activate it. However, if you have activated QuickView and no longer wish to use this feature, simply login to the app and go to Settings, then Preferences and then select “OFF” next to QuickView to disable this feature.

How do I remove The UCU App from my iPhone?

Simply hold down the UCU icon on your screen. An “X” will appear on the upper-right corner of the icon. Touch the “X” and the app will be deleted from your iPhone. Then, click on your Home button to stop the icons on the screen from shaking.

Will UCU Mobile Banking for smartphones continue to be available?

Yes. UCU Mobile Banking for smartphones continues to be fully operational. You can use UCU Mobile Banking with any Internet-enabled smartphone.

How secure is The UCU App?

The app uses the same level of security as Online Banking. Your Personal Access Code (PAC) prevents unauthorized access and we advise that you do not save your secure passcode details anywhere on your device. As well, all information is transmitted via 128-bit encryption technology as it moves from your mobile device to our systems. We also ensure only minimal personal or banking information is saved and secured on your mobile device when using the QuickView and Saved Member Card features.

My phone has been lost or stolen. Is my banking information at risk?

If your phone should ever go missing, only the QuickView account balances can be viewed if you have activated this feature. Other transactions on your account can only be accessed if someone knows your personal access code. Contact your mobile carrier to have your phone deactivated. And, if you’re concerned about your personal access code for online banking being at risk, contact UCU right away to have it changed.

What other security precautions should I take when using The UCU App?

There are a number of precautions that you should take to help safeguard your personal information and safety while using your iPhone. These include:

  • Reviewing and utilizing the security options available on your phone such as enabling device password protection and disabling your Bluetooth connection when you are not using it. This prevents hackers from taking advantage of that connection. Refer to your phone’s user manual or contact your mobile carrier for more information on these features.
  • Download only trusted applications from reputable sources such as the iTunes App Store or Google Play App store.
  • Download and use Apple's free Find My iPhone application from the iTunes App Store. It allows you to remotely locate, lock and wipe your iPhone should it get lost or stolen.
  • Avoid online banking while on public networks, since public connections aren’t very secure. Use cellular network instead of public Wi-Fi to do online banking.
  • Never use your phone while driving.
  • Never send sensitive account information (i.e. account numbers, passwords, or any combination of information that can be used to steal your identity) via text message or email.

 

Is The UCU App for app free?

Yes. UCU doesn’t charge anything to download The UCU App. Be aware, however, that some phone plans charge for data use. Since the app uses data, your carrier may charge for your data use while you’re using mobile banking. Check with your carrier to confirm the specifics of your plan.

Can I use The UCU App if I am the co-user of a shared or joint account?

Yes. As with Online Banking at ukrainiancu.com, both you and the member with whom you share the joint account can log into mobile banking using the same account number and personal access code.

Please note: Use of The UCU App is subject to the terms and conditions found in the UCU Website User Agreement, the Account Operating Agreement (for personal accounts), and the Commercial Account Operating Agreement (for business accounts). While The UCU App employs strict security measures, to achieve maximum protection, you are encouraged to review your security obligations as outlined in the above-mentioned account agreements.

iPhone, iPod Touch, and iPad are trademarks of Apple Inc. registered in the United States and other countries. Apple Inc. is not a sponsor or participant of Mobile Banking for UCU.

 

 

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