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CRA Direct Deposit FAQ

Sign up for CRA direct deposit. A fast, convenient and secure way to get your CRA payments directly to your account.

Questions and Answers

Q1: What is a direct deposit payment?

Direct deposit is a secure electronic transfer of funds deposited directly into your account at Ukrainian Credit Union Limited. Direct deposit replaces the need to issue payments by paper cheque.

Q2: Why should I sign up for direct deposit?

Direct deposit allows you to access your money faster and is more convenient as your payment will not be delayed due to unforeseen circumstances such as bad weather. It is reliable and your payment will always be deposited on time in your account.

For those eligible for the Canada Emergency Response Benefit, we encourage you to sign up for direct deposit with us as soon as possible to receive your benefit payments on time.

Q3: Will I still receive cheques if I sign up for direct deposit?

No. Once you are enrolled for direct deposit, you will receive CRA payments such as benefits, credits and refunds directly to your account.

Q4: What payments can I receive through direct deposit?

You can receive payments such as your income tax refund, benefits and credits such as the Canada child benefit (CCB), the goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit (CWB), and provincial and territorial payments such as the Ontario Trillium Benefit (OTB).

If you are eligible to receive it, you can also receive your Canada Emergency Response Benefit payments directly to your bank account.

Q5: Is it safe to sign up for direct deposit?

In order to offer this direct deposit enrolment service, Ukrainian Credit Union Limited signed an extensive Terms of Use Agreement with the CRA which obliges us to use consent and privacy statements with all our clients who enroll in CRA direct deposit. By signing these consent and privacy statements you will acknowledge and agree that:

  • To facilitate your direct deposit enrolment with the CRA: 
    • The CRA requires your name, bank account information, date of birth and social insurance number (SIN).
    • Ukrainian Credit Union Limited will provide to the CRA your name and bank account information as set out above, as well as the date of birth and SIN that we have on file for you.
  • Once the CRA has completed your direct deposit enrolment, the Receiver General will deposit any amounts to be paid to you by the CRA.

The Government of Canada considers privacy and security of utmost importance in the issuance of payments. Any information you provide to the Government of Canada when you enrol for direct deposit is protected under the Government of Canada Privacy Act and as described in Receiver General Payments (Personal Information Bank PWGSC PCU 712).

Q6: How do I register for direct deposit through Ukrainian Credit Union Limited?

To sign up for direct deposit or update your personal details, simply:

  1. Log into your on line banking account
  2. Select "Account Services" from the left hand menuthen
  3. Select "Setup CRA Direct Deposit"
  4. Then follow the instructions on that page. If you have any questions, please call our Call Centre for help.

​Q7: How long will it take to process my direct deposit enrolment or update through my financial institution?

Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated the following day. The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once the CRA receives your information from us.

Q8: What information do I have to provide to Ukrainian Credit Union Limited to sign up?

Your Social Insurance Number (SIN) and date of birth will be needed by your financial institution to sign up for direct deposit with the CRA.

Q9: How will I know that my direct deposit information has been updated?

If you are fully registered for CRA’s My Account, you can verify your direct deposit information through this online self-service portal.

Q10: How do I know that I have received my direct deposit payment from the CRA?

You can verify that the payment has been received by checking your banking statement on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account. You can also confirm that the payment was sent by the CRA by logging into CRA’s My Account. The CRA will never send you an email, text or Interac e-transfer to a link asking for your personal information to receive your benefit payment or refund. These are scams and taxpayers should never respond to these fraudulent communications or click on any of the links provided. If you submit multiple requests to update your direct deposit information, the most recent enrolment you complete will become the account on file with the Canada Revenue Agency. Direct deposits will only be made into one account, at one financial institution.