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Interactive Teller Machine – ATM with a live video chat.

The Interactive Teller Machine (ITM) is our new ATM that allows you to interact with one of our Contact Centre Member Specialists through a live video conference.

It combines the full range of services provided by our ATMs with personal, real-time advice from one of our trained Contact Centre staff.

Through our ITMs, you can interact one-on-one via live video chat and perform many of the transactions you normally do inside one of our branches.

You can use an ITM for:

  • Deposits – cash or cheques
  • Withdrawals – up to $2,000
  • Bill Payments
  • Transfer money between UCU Accounts
  • Book appointments
  • General inquiries

ITM Locations

North York - 1600 Steeles Avenue West, Concord, ON 

Etobicoke - 225 The East Mall, Etobicoke, ON

Mississauga - 3635 Cawthra Road, Mississauga, ON

St. Demetrius - 135 La Rose Avenue, Toronto, ON


The ITM live video chat is available during our Contact Centre hours.

Monday – Friday

8:00 AM – 7:00 PM


8:00 AM – 1:00 PM



How to use the ITM

To start a video chat, press the on-screen option Talk to a Teller and the next available Contact Centre Member Specialist will be happy to assist you.